Frequently Asked Questions

• When I print, the text on the printed page is getting cut-off, how do I fix that?
  Under the Administration screen, click the Business Settings button, click the Printer Margins tab, increase the margin of the side(s) where the text is getting cut-off, save and print again. You might have to try different values until the text is not longer cut-off.
  
  
• How to setup a cash register that is connected directly to the computer?
  

  1. Connect your cash drawer to the computer.

  2. Install the driver software that came with the cash drawer.

  3. If the cash drawer is connected to a serial port on your computer (COM1, COM2, etc), skip step 4 and go directly to step 5. If the cash drawer is connected to a USB port, continue with step 4.

  4. Click the windows search icon and type Device Manager, click the Device Manager icon that appears in the search menu, this should open up the device manager window, expand the Ports node and make note of the COM port number that the Windows OS assigned to the CASH Drawer as shown below, in the example below, the COM port number is COM4, not USBxxxx.
  
  

  5. In the Agnitech application, go to Settings, and then click Cash Drawer to open the Cash Drawer Setup screen.

  • Uncheck the box with the text "Check this box if your cash drawer is connected to a receipt printer".
  • Enter the Cash Drawer codes that are in the cash drawer manufacturer manual.
  • Enter or select the port that matches the PORT# from step 4.
  • Click Test Connection to test if the cash drawer will open, if it does, click OK to save the settings; otherwise, make sure the port and the drawer codes have been entered correctly. If all fail, contact your cash drawer manufacturer to help you troubleshoot the issue.
  
  
  
  
  
• How to setup a receipt printer to open the attached cash drawer automatically?
  
  1. Open Printers and Scanners (or Devices and Printers in Windows 7).
  2. Right-click your receipt printer, click Printing Preferences, or Printer Properties and then Preferences.
  3. Click the Document Settings tab.
  4. Click Cash Drawer. Set both cash drawers to open before printing. Click OK.
     
  5. Click the General tab. Click Print Test Page.
  
  
  
• Codes for opening a cash drawer (Connected directly to the computer)?
  
  
  

  Model	Open drawer
  Citizen CBM-230	27,112,0,50,250
  Citizen CBM-231	27,112,0,50,250
  Citizen CBM-232	27,112,0,50,250
  Citizen CBM-233	27,112,0,50,250
  Citizen CBM-253	27,112,0,50,250
  Citizen CBM-262	27,112,0,50,250
  Citizen CBM-1000	27,112,0,50,250
  Citizen iDP-3210	27,112,0,50,250
  Citizen iDP-3240	27,112,0,50,250
  Citizen iDP-3310	7
  Citizen CBM-1000 / CBM-1000 II	27,112,0,50,250
  Epson M51PD	27,112,0,25,250
  Epson TM-T80P	27,112,0,25,250
  Epson T88iii / TM-U200D	27,112,0,25,250
  Epson T88iiiP / TM-U200D	27,112,0,64,240
  Epson TM-88IV	27,112,48,55,121
  Epson TM-88V	27,112,48,55,121
  Epson M188D	27,112,48,55,121
  Epson TM-T20	27,112,48,55,121
  Epson TM-T60	27,112,32,25
  Epson TM-T70	27,112,48,55,121
  Epson TM-T90	27,112,0,25,250
  Epson TM-U200	27,112,0,25,250
  Epson TM-U200B	27,112,48,25,250
  Epson TM-U210PD	27,112,0,25,250
  Epson TM-U220A	27,112,0,25,250
  Epson TM-U295	27,112,48,55,121
  Epson ADP 300	27,112,0,25,250
  Epson TM-U950P	27,112,0,50,250
  Epson LX-300+	27,112,0,25,250
  Epson TM-U300PD	27,112,0,25,250
  Epson TM-U375	27,112,0,25,250
  Epson M665A	27,112,48,55,121
  Epson TM-T883P	27,112,0,50,250
  Epson TM-H6000	27,112,48,55,121
  IBM 4610	7
  IBM 4610	27,112,0,50,250
  Ithaca PcOS 51	27,112,0,25,250
  Ithaca PcOS 52	27,112,0,25,250
  Ithaca 150	27,120,1
  NCR 7167	27,112,0,55
  NCR 7167	27,112,1,55
  Posiflex PP6000	27,112,0,25,250
  Samsung 220	27,112,48,55,121
  Samsung SRP 270	27,112,0,25,250
  Samsung SRP 270A	27,112,0,64,240
  Samsung SRP 270AP	27,112,48,55,121
  Samsung SRP 350	27,110,0,25,250
  Star	27,7,11,55,7
  Star TSP-100	7
  Star TSP-600	7
  Star TSP-700	27,07,11,55,07
  TEC RKP300	27,112,0,100,250
  Toshiba SX2100	27,112,32,55,255
  Toshiba TEC DRJST-51	27,112,0,100,250
  Wasp WPT-100	27,112,49,48,48