1. The employees schedule choice available is only from 10:00 -> 18:00 , but we work different hours, how to adjust this?

You can change the store hours by selecting "Tax Setup and General Settings" from under the setup menu, click on the System Setup tab, and change the business hours to your business hours, that will change the hours that you see under the schedule screen.

2. The END OF DAY CASH REPORT is always showing Zeros, while I did some invoices and made sure they are paid.

The end of day report is a entry screen. You enter a summary of the money that you have on hand at the end of each day, and then you can compare those amounts to the Daily Sales report under the reports->Sales menu. This is not a report screen, it is more to track the money you actually have at the end of each day. If you want to view the sales, payments, and other activity, view the Daily Sales Report instead.

3. How can i restore a backup i made on the datebase?

To restore a backup, simply copy the file (.wdb) into the application folder. For example, the salon program database file is wcsSalon.wdb, so simply copy that into the folder c:\wcsSalon.

4. The quick search for the client by first letter of his/her name, or the best would be by his mobile number from the client list is not yet available.

The quick search by any field can be done by clicking on the "Find" button under each column in the grid, and then enter a full or a partial value to search by.

5. The field, ZIP CODE has to appear at list as, ZIP CODE/P.O. BOX. This field should not be mandatory. We are not sending invoices to the client address.

The zipcode, address, etc are no longer required when create a new appointment, you only have to enter a first and a last name.

6. The sales invoice should enable us to choose more than one service/product for one invoice, but it is important to also be able to choose the name of the therapist who did the treatment or sold the product.

You can add as many items as you want in the appointment screen by clicking on the "Add Service" button repeatedly to add each time.

7. Do we need to uninstall the present version we are using before installing the new version?

You do not need to uninstall the old version before installing the new version. Just rebuild the database after installing the new version from the Login screen.

8. Do you have feature like handling promotions and applying discounts?

yes, there is a feature that allows you to setup discounts by volume, and by product. Inside the product or services setup screen, click on the Volume discounts button, and setup the discounts there. When you add products or services to an invoice, the system automatically calculates the applicable discounts.

9. How do I purchase the software?

You can purchase a license by visiting our website at http://www.agnitech.com, find the software under the products page, and then click on the Buy Now button under the license you wish to purchase.

10. What about the training for this software? If I buy how I and my employees can be trained?

We don't currently provide training, instead, you should rely on the tutorial that is available when you install the software. Simply press F1 from inside the program and the tutorial will be displayed.

We will however answer specific questions about how some features work, but the last thing we want to do is spend our support time teaching how to use the programs.

11. I have downloaded trial version, If I try to print invoices it prints your "Agnitech" name on the invoice header or any receipt header. When I buy is there option to keep my company/salon name on top of the software?

The name will be changed to your company name once you buy the software. We email you the license information that will change the company name and address.

12. When I buy final version, do you send original CD or I have to download from your website?

No, you can always download the latest version from our website.

13. In case of bugs and support issues how your support arrangement?

We handle all support by email. We are very responsive to support issues and questions.

14. My salon currently has clientrak and I am thinking of installing yours. Any promotional price you have?

Our prices are below the price offered by our competition, and so we are unable to give additional discounts.

15. Can I transfer data from old system to your software? How?

We have to get a backup of your database, and then determine if we can access the information in that database. That depends on the type of database that is used by your software vendor. There will be an additional charge for converting your existing data.

16. Is there any feature which supports timesheets for employees?

We do have a punch in/punch out functionality which tracks the employees time. We do not do anything with that data right now, but if you have specific reports or functionality that you'd like to propose, we will gladly add it.

17. How do I change the format of the telephone and date that is display in the software?

you can control those by selecting "Tax Setup and Other system Settings" from under the setup menu, click on the "System Setup" tab, and change the formats there.

18. How many times can I install the trial version on the same computer?

If you want to install a trial version on the same computer where you had an installation before, you must first delete the folder of the previous installation, and then you can install and run the new trial. You can do that as many times as you want, but you will lose all the information you had previously entered.

19. Can your software manage partial/installment bill payment? If so, can you briefly take us thru the steps.

The software handles partial payments; after creating an invoice, you can make a full or a partial payment, and you can always re-open the invoice after it was saved, and post more payments until the invoice is fully paid.

20. Is there a touch screen option?

The touch screen support requires a special monitor that supports touch screen. If you already have a computer with such monitor, our programs will support touch screen

21. How can I display a full list of all jobs done by a staff or all staff for the day.

You can access this report from under the Reports->Staff menu.

22. When we want to select a customer or client from the full list of customers, is there a way to quickly locate a particular client in a long list.

Yes, click on the "Find" button under the column in the grid, and then enter the full or partial value that you're looking for,

23. I like the salon management software and a point of sale software, i would like to know how much it will cost me and i don't have a credit card, what types of payment option are available for me?

The cost of the software is 199/year, or 999 full price. You can pay by check if you'd like. You can send a check to:

Agnitech, Inc.

P.O.BOX 5658

IRVINE, CA 92616

Please include your company information, including address and telephone#, and we'll process your order as soon as we receive it.